We lead the branding, outreach, and resident communications that help communities drive participation in lead service line replacement programs.

D&Y leads the marketing, communications, and community outreach strategy supporting EquiFlow programs in multiple cities. We created the overarching EquiFlow brand and developed a flexible communications system that can be carried into each community while still feeling relevant and local.

Our work spans every resident touchpoint—from utility bill inserts, letters, postcards, door hangers, and educational materials to program websites, social media content, event signage, and outreach materials. We work closely with Program Manager (and D&Y client) Community Infrastructure Partners and local outreach teams to make sure residents receive clear, timely information and understand what action they need to take.

D&Y also supports grant writing and funding applications, helping communities pursue additional resources to expand this important work.